When I was working in a busy retail environment I was so stressed I forgot how to smile.
I was rushed off my feet serving customers, checking stock and trying to be good at my job.
As you can imagine me not smiling wasn’t good for business. No one likes to be served by a grumpy shop assistant.
While I didn’t mean to appear rude or uninterested in what I was doing, that’s exactly how I came across to customers.
Why? I had forgotten to smile.
Learning how to Smile
There are many times in our lives when we are simply too stressed or unhappy to smile.
However, there is something we can all do.
We can make ourselves smile – go on, do it now.
Force the edges of your mouth up, up, up, and open your lips to expose your teeth.
This will form a smile on your face.
Do this a few times, and something quite strange will happen.
You will actually feel happy. If it doesn’t, you’re not doing it right or trying hard enough.
Forcing Ourselves to Be Happy
While I was working in the shop I read in a book that said if you force yourself to smile before picking up the phone it will change your voice.
You will sound happier and more pleasant. The customer will feel more comfortable and want to do business with you.
At first I was sceptical. How forcing the edges of my mouth into a smile really affect my voice. Honestly, I thought, some people are crazy!
But it worked.
Each time I answered the phone I changed my outlook and attitude by smiling before I spoke.
Being Happy By Choice
I even tried this technique when I saw people enter the shop.
I would turn away, force a smile, and then look back at them.
No one can resist or feel happy when someone smiles at them. No one can feel irritable with someone who is happy, well not for long anyway. Most people smiled back instinctively.
Since this time, I have learned that I can be happy by choice.
I can force a smile when my stress levels are high, and I actually feel better.
Now I do it all the time.
I do it before I give a webinar presentation or create a video.
I do it before I go online to teach, write or just check my social media messages.
I’m even doing it now… can you tell?
About Susan Day
Susan Day is a happy, but passionate author, educator and, of course, a grandmother. She wants to empower all grandparents to build meaningful and joyful relationships with their grandchildren. Discover here the Top 10 Things Happy Grandparents Never Regret Doing.
Also, her blog, Astro’s Adventures Book Club, is full of ideas and tips for grandparents who want to build a strong relationship with their grandchildren through reading and sharing books.
Susan lives in country Australia with four dogs, three bossy cats, three rescue guinea pigs, and an errant kangaroo.